FAQs

Both can be great options, but hiring Cleaning Solutions, Customized, LLC means you'll enjoy added peace of mind and consistency.

With us, you receive:

- Professionally trained, background-checked technicians
- Reliable scheduling with backup coverage if someone is unavailable
- Consistent cleaning systems and quality checks
- Dedicated office support and easy communication
- A 24-hour reclean guarantee if we miss something
- A trusted, local woman-owned business invested in our community

Our goal is simple: We care. You matter. Expect more.

We maintain efficient operations, prioritize pre-scheduled services, and ensure client satisfaction through our terms of service, which serve as a written understanding of expectations for both parties without the need for binding contracts or uncomfortable commitments.

You can fill out the quote form on our website, PM us on Facebook, or call our office at 616-302-3486.

Getting a quote is easy! Simply fill out our online quote form on website, give us a call, or send us a text 616-302-3846. We also welcome walk ins at 122 Courtland Ste 201 We'll ask a few questions about your home or business, discuss your cleaning goals, and provide a customized estimate based on your needs.

No pressure. No obligation. Just a customized cleaning plan built for you.

No! Many of our clients provide a garage code, door code, lockbox, or key so we can clean while they're at work or running errands. If you'd rather be home, that's perfectly fine too! Our professionally trained, background-checked technicians will treat your home with the utmost care and respect either way.

Usually, no! After 10 years in business, we've developed reliable estimating systems, and our software tracks production rates to help us provide accurate quotes.

For most homes, we can create a customized estimate with a conversation and a few photos of your kitchen, bathrooms, and main living areas. We also offer set 2-hour and 3-hour service options for smaller projects.

While we're in your home, our technicians use our 3-point lead system to monitor progress with the office. If your home needs more or less time than originally estimated, we'll always communicate with you before changing the scope of work or your invoice.

For homes over 4,000 square feet or unique situations, we're happy to schedule an in-home walkthrough if you prefer.

Our company provides a 2 hour gap to cover factors such as traffic, weather, car accidents, and life happenings.

For most homes, we use a solo technician model for cleanings estimated at under 4 labor hours. This allows our technicians to build stronger relationships with clients (and their pets!), provide consistent service, and maintain a full schedule of two homes per day.

For larger projects—such as deep cleans, move-in/move-out cleanings, or one-time cleanings requiring more than 4 labor hours—we'll often send 2 or even 3 technicians to complete the work more efficiently.

Example: A deep clean estimated at 10 labor hours may be completed by 2 technicians working 5 hours each, for a total of 10 labor hours.

We take hiring seriously because we know you're trusting us in your home.

Every technician completes 1–2 in-person interviews, passes a background check, and participates in our 2-week paid training program before cleaning independently. Training takes place in the owner's home and the homes of trusted clients who help invest in developing our team.

Our goal is simple: to ensure every technician is professionally trained, confident, and prepared to deliver the quality service you expect.

You will have the same tech most of the time, however we do like to train 2-3 techs per client in case your regular tech has a scheduling conflict, is sick, unavailable, etc.

We use a variety of professional-grade, concentrated janitorial products that have been tested and proven effective. Our team continually invests in education, including training through ISSA, to ensure we're using products safely and correctly.

To protect your home and provide consistent results, we generally use our own products and equipment. We typically do not use homeowner-supplied products unless they have been approved by our management team and our technicians have been trained on their proper use.

The one exception is vacuums. We prefer to use our clients' vacuums whenever possible, as it helps reduce germs and cross-contamination while also being more convenient. If you don't have a vacuum, or yours isn't working properly, we'll gladly use one of our professional Shark Navigator vacuums.

As new products and technology become available, we reserve the right to update the products we use to provide the best results. We also maintain a current Safety Data Sheet (SDS) for every product used, as required for safety and compliance.

• We do not do Laundry and we only do a minimal amount of Dishes. Anything more than half a sink-full is subject to an add-on fee.
• We do not clean biohazards or human/pet fecal matter.
• We do not clean electronics.
• We do not clean hoarding situations.
• We don't move furniture, we do clean as far under them and around as possible. 
   

Your feedback is a gift, and we truly appreciate it. We ask that you let us know about any concerns within 24 hours so we can send the technician back while the visit is still fresh. This allows them to see what was missed, learn from it, and continue improving.

We're human, and while we strive for excellence, mistakes can happen. We can't fix what we don't know about, so please don't hesitate to let us know if something wasn't completed to your expectations.

If you're available during the final walkthrough, you're also welcome to kindly point out anything that was missed. Our technicians appreciate respectful, constructive feedback and see it as an opportunity to grow.

Rather than offering refunds, we stand behind our work by providing partial recleans for any areas that were missed.

For all non-recurring services—such as deep cleans, move-in/move-out cleanings, post-construction, and one-time cleanings—we provide a rough estimated range of labor hours. These services are billed based on the actual labor hours worked.

Our estimates are based on several factors, including:

- Square footage
- Number of rooms
- Shedding pets
- Current condition of the home
- Time since the last professional cleaning

While we're in your home, our technicians use our 3-point lead system to monitor progress and communicate with the office. If it appears the job will require more or less time than estimated, we'll contact you before making any changes. Nothing is invoiced without your approval.

Our goal is to provide transparent communication and no surprises.

Invoices are sent after your cleaning has been completed. For one-time and hourly services, you'll only be billed for the actual labor hours worked, unless a flat-rate package was selected. In some cases, it could lead into the next day of operations.

Yes! We use automations to keep communication timely and organized—but there are real people behind every message.

Meet the team:

- Erika (Owner): Oversees the overall operations and vision of the company.
- Jenna (Operations Manager): Manages scheduling, recruiting, customer support, and day-to-day operations.
- Nur (Sales Coordinator): Handles sales calls, social media, marketing, and new client inquiries.

You'll receive helpful appointment reminders, follow-up messages, and occasional cleaning tips and tricks. If you ever have a question, you're always communicating with a real person who is happy to help.

History- Why choose Cleaning Solutions, Customized?

We're proud to be a locally owned, woman-owned cleaning company celebrating 10 years in business this fall. Over the past decade, we've built a trusted reputation by providing reliable, professional cleaning services with a personal touch.

Here's what sets us apart:

- 10 years of serving our community
- A team of 5–10 professionally trained technicians
- Daytime residential and commercial cleaning services
- Recurring cleaning is our specialty
- Licensed and insured
- 5.0-star Google rating
- Friendly, local customer service with real people who care

Our mission is simple: We care. You matter. Expect more.

Yes! Every technician completes a structured 2-week paid training program before cleaning independently.

Our training includes:

- Week 1: Hands-on training with a dedicated trainer.
- Week 2: Mentor week, where the technician works alongside an experienced team member to build confidence and consistency.
- Weeks 3–4: A hybrid transition with continued support, coaching, and quality checks as they begin working more independently.

Training takes place in the owner's home and the homes of trusted clients who help invest in developing our team.

We also believe in ongoing development. During a new hire's first 30 days, we conduct three one-on-one check-ins to provide coaching, answer questions, and ensure they're set up for success. Additional one-on-ones are held at 6 months and 1 year as part of our commitment to continuous growth and support.

To keep everyone aligned, we also host weekly Monday team meetings for continued education, communication, training updates, and team development.

We don't just hire great people—we invest in helping them become exceptional.

No, both the client and CSC reserve the right to cancel service at any time. The only thing we ask you to sign is our Terms of Service to show that you have read it and understand it. Please note that all appointments must be canceled with at least 48 hours notice; otherwise, a 50% fee will apply. Cancellations made less than 24 hours before the appointment will incur a 100% fee.

We do have a cancellation policy in place that is outlined in our client agreement that is sent to you during booking. We ask that we are given a 48-hour notice for all cancellations, except for those on Monday. If your appointment is on Monday, please let us know that you need to cancel by the previous Thursday to avoid incurring cancellation fees. This is to ensure that our technicians schedules stay full. 

Less than 48 hours: 50% fee

Less than 24 hours: 100% fee

Yes, you can find expert cleaning tips and advice on our blogs! Visit our blog page for helpful guides, tricks, and insights straight from us!